Frequently Asked Questions

Order Related Questions

In what states is tax charged?

We charge sales tax in a number of states in accordance with local laws, such as certain states requiring a dietary supplement tax. The tax rate and laws vary depending on the state that we ship to. The following states will be charged tax when placing orders on bioslab.com: AL, AZ, AR, CA, CO, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MA, MN, MS, MO, NE, NV, NM, NC, ND, NY, OH, OK, RI, SC, SD, TN, TX, UT, VA,WA, WI, WV.

What shipping methods do you offer?

We offer ground shipping service, which allows us to assist more consumers in a more reliable manner as we grow broader in distribution. Orders generally take 1-3 business days to process and packages generally take 7 business days from placing an order to arrival at your door. We offer free shipping within the Contiguous US on orders over $75. If you have additional shipping questions, please call us at help@bioslabs.com. At this time, we do not offer any expedited shipping options.

Does BIOS ship to all 50 states?

BIOS is sold or shipped to all 50 states.

Can I modify an order after it’s been placed?

If you’ve placed an order and would like to modify the items or shipping address, please email our Customer Care Team at help@bioslabs.com. If the order has not processed or shipped, we can modify the order to your liking. If the order has been processed or shipped, you will then need to follow the return/exchange process.

What is the BIOS 30-day Satisfaction Guarantee/Can I return a BIOS product?

At BIOS, we stand behind our products 100%. We work hard to ensure that our quality is second to none, and thousands of our customers agree that this difference is something you will experience. We’re so convinced our products will make a difference you can actually feel, that if any product doesn’t meet your expectations, we want you to send it back within the first 30 days of delivery and we will happily give you the opportunity to exchange for another product or receive a full refund.

It’s that easy.

Contact us at help@bioslabs.com within 30 days of receiving your product shipment. We’ll email you a label to print out, place on your package, and ship back at no cost to you. Once we receive the returned product, a refund will be issued and an auto email will notify you of that transaction.

Product Related Questions

Can the color of my hemp extract CBD oil vary from batch to batch?

Products that are made with ingredients grown in nature sometimes vary slightly from batch to batch. BIOS products are not made with any additives or dyes to standardize the color of our products. That said, you’re left with only 100% natural CBD oil the way nature intended. If you experience a color difference from product to product that is due to the natural, seasonal variation in our hemp crops. We thoroughly test each batch to ensure that the amount of hemp extract stays consistent in each product.

Can I take BIOS products with prescriptions medications?

As with any dietary supplement, we recommend consulting your physician prior to adding BIOS products to your daily routine.

What are the benefits of creating a BIOS account?

Once you’ve registered a BIOS account, you will have the ability to see your addresses, update them if needed, your current and previous orders, your product reviews, and Out of Stock alerts!

Questions About My Account

I’m having trouble logging into my BIOS account

When you are logging into your account and see “Authentication Failed” this means that your account does not yet exist or you have the incorrect password. From the login page, select “Reset Password” where an automatic email will be sent containing your new password. If no email is received, please check your spam or with your email provider to see what filters you can update on your email account that will allow BIOS email to be received correctly to your inbox.

General Questions About CBD & Help

What is hemp extract?

Hemp Extract is the total amount of phytocannabinoids and plant matter.

Is BIOS Hemp organic?

We are organically grown. All pesticides, mildewcides, and herbicides used on our plants are 100% organic.

What are cannabinoids?

Cannabinoids are a group of fatty compounds found in hemp but also produced by other plants and the human body. They are the primary chemical compounds produced by the cannabis plant. These compounds are key players in normal immune and central nervous system functioning. There are more than 80 identified cannabinoids.

A system within the human body called the endocannabinoid system (ECS) has receptors that these compounds fit into, using cannabinoids to support cells and healthy immune system function, despite fluctuations in our external environment.

Hemp produces more than 80 different phytocannabinoids naturally. Of the 80+ non-psychoactive phytocannabinoids, Cannabidiol (CBD) is the most widely known. Others include Cannabigerol (CBG), Cannabichromene (CBC) & more.

What is CBD and how does it work?

CBD is short for cannabidiol. It is a mighty phytocannabinoid found in hemp and known for supporting body and mind in many ways.

CBD specifically comes from the flowers and leaves of the hemp plant. (Not to be confused with oil that comes from hemp seeds, which contain no cannabinoids.)

Why it works -The human body has a vast network of receptors, called the endocannabinoid system, which helps us maintain overall wellness and keep many of our physical processes moving in the right direction. CBD fits into the receptors, helping the body complete in its efforts to keep us in good health. Learn more about the endocannabinoids system.

What is the Entourage Effect?

The Entourage Effect is a phrase coined in 1998 by two Israeli scientists to describe their finding that taking the entire spectrum of natural chemicals found in cannabis is more beneficial than only taking a single molecule compound.

The majority of BIOS products are whole-plant extracts that include a variety of phytochemicals. These beneficial compounds include a range of phytocannabinoids, terpenes, and flavonoids.

What is cannabidiol (CBD)?

Cannabidiol, or CBD for short, is a non-psychoactive phytocannabinoids. Phytocannabinoids are chemical compounds found in hemp plants. There are over 80 different phytocannabinoids.

Research shows significant potential for phytocannabinoids to support health & wellness. Hemp contains other beneficial phytocannabinoids.

What is Hemp Oil?

Hemp Oil is the essential oil produced from the leaves, buds, and stem of the hemp plant. Hemp oil can be extracted by both mechanical and chemical means. In the extraction process, the oil retains a range of the phytocannabinoids, terpenes, and flavonoids found naturally in hemp. Oil that comes from only the seeds of hemp—hemp seed oil —does not include all of the same plant compounds and is primarily composed of dietary fats.

BIOS CBD is a whole plant hemp extract with a full spectrum of phytocannabinoids, terpenes, and flavonoids. Phytocannabinoids are phyto-compounds produced by the hemp plant. Cannabinoids work with the mammalian Endocannabinoid System (ECS), which is a vast receptor system to support homeostasis and health. It exists in the immune system, many organs, and the central nervous system. The ECS accepts our bodies’ internal endocannabinoids as well as the phytocannabinoids found in hemp.

Hemp oil is legal and can be shipped to all 50 states.

Our Services & Programs

Do you offer a military/veteran discount?

First and foremost, thank you for your service!

We have a wonderful Military/Veteran’s discount program, and should you qualify, you will receive a discount on every order.

If you would like to partake in this program, please follow the steps below to apply for the program:

Email one of the approved proof of eligibility documents to help@bioslabs.com. (Approved documentation: Discharge papers or Military ID, most recent LES for active duty.)

Once emailed, please allow 3 business days for the approval. (The name registered with the BIOS account needs to match the documentation that is provided).

After your documentation has been reviewed, an automatic email is sent to you to inform you of the next steps and what stipulations apply to the discount.

X