Order Related Questions
In what states is tax charged?
We charge sales tax in a number of states in accordance with local laws, such as certain states requiring a dietary supplement tax. The tax rate and laws vary depending on the state that we ship to. The following states will be charged tax when placing orders on bioslab.com: AL, AZ, AR, CA, CO, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MA, MN, MS, MO, NE, NV, NM, NC, ND, NY, OH, OK, RI, SC, SD, TN, TX, UT, VA,WA, WI, WV.
What shipping methods do you offer?
We offer ground shipping service, which allows us to assist more consumers in a more reliable manner as we grow broader in distribution. Orders generally take 1-3 business days to process and packages generally take 7 business days from placing an order to arrival at your door. We offer free shipping within the Contiguous US on orders over $75. If you have additional shipping questions, please call us at firstname.lastname@example.org. At this time, we do not offer any expedited shipping options.
Does BIOS ship to all 50 states?
BIOS is sold or shipped to all 50 states.
Can I modify an order after it’s been placed?
If you’ve placed an order and would like to modify the items or shipping address, please email our Customer Care Team at email@example.com. If the order has not processed or shipped, we can modify the order to your liking. If the order has been processed or shipped, you will then need to follow the return/exchange process.
What is the BIOS 30-day Satisfaction Guarantee/Can I return a BIOS product?
Product Related Questions
Can the color of my hemp extract CBD oil vary from batch to batch?
Products that are made with ingredients grown in nature sometimes vary slightly from batch to batch. BIOS products are not made with any additives or dyes to standardize the color of our products. That said, you’re left with only 100% natural CBD oil the way nature intended. If you experience a color difference from product to product that is due to the natural, seasonal variation in our hemp crops. We thoroughly test each batch to ensure that the amount of hemp extract stays consistent in each product.
Can I take BIOS products with prescriptions medications?
As with any dietary supplement, we recommend consulting your physician prior to adding BIOS products to your daily routine.
What are the benefits of creating a BIOS account?
Once you’ve registered a BIOS account, you will have the ability to see your addresses, update them if needed, your current and previous orders, your product reviews, and Out of Stock alerts!
Questions About My Account
I’m having trouble logging into my BIOS account
When you are logging into your account and see “Authentication Failed” this means that your account does not yet exist or you have the incorrect password. From the login page, select “Reset Password” where an automatic email will be sent containing your new password. If no email is received, please check your spam or with your email provider to see what filters you can update on your email account that will allow BIOS email to be received correctly to your inbox.
General Questions About CBD & Help
What is hemp extract?
Hemp Extract is the total amount of phytocannabinoids and plant matter.
Is BIOS Hemp organic?
We are organically grown. All pesticides, mildewcides, and herbicides used on our plants are 100% organic.